TERMS AND CONDITIONS

​1.   INTRODUCTION

 

BDM Services Ltd (the “Company”) is a Guernsey registered company (registration number 67179) whose registered office is Maple Leaf Cottage, Rue de la Cache, Vale, Guernsey, GY6 8ED.

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These terms and conditions apply to all services we provide to customers, including vehicle recovery, haulage, and Hiab work. We are based in Guernsey and operate under the Trading Standards (Fair Trading) (Guernsey) Ordinance 2023 and to the International Organisation for Standardisation (ISO) for a quality management system (ISO 9001), demonstrating our commitment to quality.

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It is expressly stated to be our customer's responsibility to read and understand these Terms and Conditions which will form the basis of the Contract under which any claims or disputes are settled.

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By booking or accepting our services, you agree to comply with and be bound by these terms.  If you do not agree with any part of these terms, please do not use our services.

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2.    SERVICES PROVIDED

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We offer the following services which are carried out with reasonable care, skill, and within a reasonable timeframe:

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• Vehicle recovery (roadside or scheduled)

• Haulage of vehicles, equipment, or materials

• Use of Hiab for lifting and transporting of goods or vehicles

 

All services are subject to availability and confirmation.

 

3.    BOOKINGS

 

All bookings must be confirmed either via email, telephone, text message, WhatsApp, email, or via our online website form. There is no charge for cancellation. Emergency callouts are subject to availability and additional charges.

 

5.     PRICING & PAYMENT

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Quotes are provided free of change and are estimates only and are valid for 14 days unless otherwise stated.  Quotes from the Company can be sent by email, text message or WhatsApp,  Quotes are based on the information you provide at the time of the quote. If the job changes, we may revise the quote. If no price is agreed in writing, we will charge a reasonable rate for the service.

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Payment is due upon completion of our services unless prior credit arrangements have been made. We reserve the right to charge interest on overdue invoices.

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6.   DRIVING OR MOVEMENT OF VEHICLES BY COMPANY EMPLOYEES

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Vehicles are driven or moved by the Company’s employees, servants or agents and the customer duly authorises them to do so. The Company carries adequate insurance to cover risks associated with such driving or movement of any vehicle, or otherwise, in their custody or control.

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The Company will take responsible care of the vehicle or good, while in its custody. This duty does not extend to items of personal property or business goods left in a vehicle. Customers should therefore ensure that all valuable items of personal property or business goods are removed from the vehicle prior to the Company undertaking a vehicle recovery.

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6.    HIAB AND LIFTING SERVICES

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All lifting operations will be conducted in accordance with LOLER regulations and BDM Lifting Risk Assessments are carried out and documented prior to any Hiab lift being undertaken. 

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7.    ATTENDANCE AT JOBS

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Whilst the Company will use its best endeavours to comply with any attendance and/or completion date/time suggested or stipulated, the Company will not be bound to complete or attend at any given time.  Any mention of a date and time shall be construed as no more than a guide or estimate, and no responsibility can be accepted by the Company for any delays caused by other means beyond the Company’s control.

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8.    DELAYS AND ACCESS

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We are not responsible for delays outside our control (e.g. traffic, breakdowns, extreme weather).  The customer is responsible for ensuring that the Company has safe and legal access to the customer’s property or site. If we are unable to complete the job due to access issues, the customer may still be charged.

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9.    LIABILITY

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We take reasonable care in handling your vehicle and/or goods. However, we are not liable for any loss or damage arising from circumstances beyond the Company’s control (e.g. weather, road closures, third-party acts).  It is the customer’s responsibility to ensure vehicles or goods are suitably prepared for transport.  The Company is insured for loss or damage caused by its own negligence.

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We are not liable for:

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• Pre-existing damage

• Items left unsecured or not declared

• Events outside of the Company’s control

 

10.   CUSTOMER RESPONSIBILITIES

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Customers must provide accurate details regarding the job (e.g. vehicle type, load dimensions, weight, pickup/drop-off points, etc.).  Access to properties or sites must be safe and legal. We reserve the right to refuse service if safety or legal concerns arise.

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Please ensure any goods to be lifted, towed or transported are safe and legally compliant.  If you provide incorrect or incomplete information, or if the vehicle and or goods to be transported cannot be transported in a way that is safe to do so, then we may not be able to complete the service requested and you may still be charged.

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11.    RIGHT TO REFUSE WORK

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The Company reserves the right to refuse to carry out any work on any vehicle which, in its opinion, it considers to be unroadworthy or work which would make the vehicle unsafe. It may refuse to carry out work which might have a detrimental effect on other parts of the vehicle. The Company reserves the right not to carry out any action which is unlawful or may lead to prosecution of the Company or Company employee.

 

12.    INSURANCE

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We carry relevant Goods in Transit and Public Liability Insurance.  Customers are advised to ensure that their own insurance policies are up to date and provide adequate coverage.

 

​13.    PAYMENTS

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Customers: All invoices are to be paid by the customer within seven days, as per the terms on our invoices, unless other arrangements have been made.  Payments can be made by BACS or cheque made payable to BDM Services Limited.

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Suppliers: Unless other arrangements have been made, all payments due by the Company will be made by the last day of the month following the month in which the invoice is dated.

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14.   WEBSITE USE

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Content on this website is for general information only and may be subject to change. 

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15.    THIRD PARTY CONTRACT OBLIGATIONS

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Where third party contractual obligations occur (i.e. contracts with Network Partners), then the terms set out in the individual contracts will apply and supersede these general terms and conditions.

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16.   UNFAIR PRACTICES

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We do not engage in misleading advertising, pressure selling or hidden fees.

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17.    COMPLAINTS AND DISPUTE RESOLUTION

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Should a customer dispute any charge made by the Company in respect of work carried out or if a customer is unhappy with any part of our service, we will aim to resolve complaints quickly and fairly. Please contact us directly at bdmservices@gmail.com or by telephone on 07781 109886.

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18.    CONSUMER RIGHTS

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Nothing in these terms affects your legal rights under Guernsey law. For more information, visit the Guernsey Trading Standards website.

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19.    CONTACT AND COMPANY INFO

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BDM Services Limited
Registered Office: Maple Leaf Cottage, Rue de la Cache, Vale, Guernsey, GY6 8ED
Phone: 07781109886
Email: bdmservices@gmail.com
Business Registration No: 67179

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20.    INTELLECTUAL PROPERTY & COPYING DISCLAIMER​

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These Terms and Conditions are the intellectual property of BDM Services Ltd.  They are provided for the information of our customers and website visitors only. They may not be copied, reproduced, republished, or used in whole or in part by any other individual, business, or entity without our express written permission. Unauthorised use may result in legal action.

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BDM SERVICES LTD
Effective 1 January 2025